How long does it take to set up my account?
Once we receive payment, we will go ahead and set up your account. Once your account has been setup, you will get an email detailing all your hosting information. If you don’t receive this email after an hour, please submit a support ticket.
My order was detected as fraud, what do I do?
All is not lost. We use a fraud-screening service called Maxmind. Although it’s pretty darned good, it’s not perfect. Many things can trigger a false-fraud response including ordering through a proxy, your internet connection is too far from your billing address, among other things. If you still want to continue with your order, please submit a sales ticket. We may ask you to scan and submit some supporting documents including a valid, government issued ID that includes your address. Once we receive this information, we will gladly manually process your order.
Will you move my account from my previous provider?
We certainly will! Please submit a migration ticket and we’ll get started as soon as possible. Please be sure to fill out all of the information as thoroughly as possible. If you are changing control panels, please be aware that we will have to do a manual migration and it may take a little longer than normal. If you are running a dynamic site like a forum, we strongly suggest that you temporarily disable it or put it into maintenance mode while we transfer the site. Due to DNS propagation, which can take up to 72 hours, failure to do this can cause some data loss that is beyond our control. Please also note that we only do site migrations during our business hours 9a-5p Pacific time daily.
Do you offer an uptime guarantee?
We sure do! We guarantee that your site is available 99.9% in any given month. If your site is unavailable because of our hardware or server software, or anything else under our control, we will credit your account for the downtime. If something out of our control causes the downtime like bandwidth network issues, acts of God, etc, this is not covered under this guarantee. For more information about our uptime guarantee, please see our Service Level Agreements.
Do you offer “unlimited” disk space or bandwidth?
Sorry, no we don’t. And there’s a good reason why. Check out why we’re different.
What forms of payment do you accept?
We accept payments via Mastercard, Visa, American Express, Discover Card, and Paypal. Please note that for security reasons, powerMonster doesn’t maintain or store a record of your credit card information unless you agree to a monthly subscription charged to your card, and then you are free to cancel this subscription at any time, just open a support ticket and notify us.
Do you allow adult content?
No. powerMonster does not allow any adult content on its servers, even if it’s legal. Sorry. For more information, please see our Acceptable Use Policy.
Do you allow warez, video/audio streaming, IRC, bittorrents, chat clients, etc?
No. We do not allow any of this on our servers. In addition, we don’t allow any illegal content on our servers. For more information, please see our Acceptable Use Policy.
I don’t see a plan that meets my needs. Do you offer custom plans?
Yes, we sure do! Contact our Sales Department with your requirements and we’ll see what we can do.
Do you offer VPS or Dedicated Servers?
We are currently focusing on shared and reseller web hosting. However, our parent company Bird Hosting does offer cloud-based VPS servers. Please contact our sales department for more information.
Do you offer SSH (shell access)?
No. We currently do not offer SSH access on our servers due to heightened security settigns.
Do you offer dedicated IP addresses?
Yes, we do offer dedicated IP addresses for SSL certificates only. In order to order and receive a dedicated IP address, you will have to purchase, either through powerMonster or a 3rd party, a valid SSL certificate and have it installed within 72 hours of IP purchase. Failure to do so will result in the removal of the IP address without refund.
What resource limits to you place on your accounts (CPU/RAM/etc)?
We operate under a fair-share policy. Basically what that means is that we won’t place an arbitrary limit on an account, but if an account uses more than its fair share we may temporarily suspend the offending account. For more information, please see our Terms of Service.
Do you make your uptime stats public?
Yes. We have nothing to hide. Check out our uptime stats.
Do you have a server-status page?
Yes, we do. Check out our server-status page.
Can you tell me what PHP modules are installed on your servers?
We sure can. You can check what’s installed on each server by going to our server-status page and clicking on the PHP info link.
Do you own your own hardware?
Yes! We own everything from the servers themselves to our switches and routers.
Are you offering any specials?
From time to time we do offer specials or promotions on our hosting services. You can check out our current specials on our promo page. If we’re not currently offering a special, please contact our Sales Department and we’ll see what we can do.
Do you have an affiliate program?
Yes, we do. For every client you refer to us that remains a customer beyond 30 days, you will receive a credit equal to one month’s hosting. Just have your referral use your name or domain name when signing up. If you wish to put referral links on your website, blog, facebook, twitter, or any other page of yours, you may sign up for an affiliate link.
Do you have a “hosted by” button I can put on my webpage?
Yes. Here it is:
You can link to it by using this code:
<img src="http://powermonster.net/images/hostedbypM.gif" alt="hosted by powerMonster" />.
Wait! I have more questions!
Great! We want to be able to answer them for you. Please submit a sales ticket with your questions and we’ll answer them straight away.